This Privacy Policy explains how Crown Casino (referred to as “Crown Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our online casino website and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and governing law
This Privacy Policy applies to personal information collected through the Crown Casino online product website and associated digital channels made available to residents of Australia. It is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, relevant state and territory requirements. In the event of any conflict between this Privacy Policy and applicable law, the latter will prevail.
2. Definitions
For the purposes of this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. “Sensitive information” includes information about an individual’s health, biometric data and certain other categories defined in the Privacy Act 1988 (Cth).
3. Types of information we collect
We may collect and process the following categories of information about you when you use the Services: identification details such as full name, date of birth, gender and copies of identification documents; contact details such as residential address, email address and telephone number; account details such as username, password, security questions and account preferences; financial and transaction information such as bank account details, payment card details, deposits, withdrawals, wagering history and account balances; technical and usage data such as IP address, device identifiers, browser type, operating system, access times, referring URLs and pages viewed; geolocation data where permitted by your device or browser settings and required for compliance or service provision; communication records such as correspondence with customer support, complaints, feedback and verification communications; and marketing and preference data such as your subscription choices, consent records and response to marketing communications.
4. Methods of collection
We collect personal information directly from you when you register an account, verify your identity, make deposits or withdrawals, participate in games, contact customer support or update your account details. We may also collect information automatically through cookies and similar technologies when you access the Services, as described in the Cookies and tracking technologies section. In certain cases, we may obtain information from third parties, including identity verification providers, payment service providers, fraud prevention agencies, credit reporting bodies and regulatory or law enforcement authorities, where permitted by law.
5. Legal bases and purposes of processing
We process your personal information only where we have a lawful basis to do so and for purposes that are necessary, relevant and proportionate. The main purposes for which we collect and use personal information include: creating, administering and managing your Crown Casino account; verifying your identity and age to comply with legal and regulatory obligations; processing deposits, wagers, payouts and other financial transactions; monitoring gameplay and transaction activity for responsible gambling, anti-money laundering and fraud prevention purposes; providing customer support, handling complaints and resolving disputes; operating, maintaining, securing and improving the Services, including performance monitoring and troubleshooting; conducting analytics, reporting and internal management; sending service-related notices, account updates and legally required communications; and, where you have provided appropriate consent or where permitted by law, sending marketing communications about our products and services.
6. Cookies and tracking technologies
We use cookies and similar tracking technologies to support the secure and efficient operation of the Services. Cookies may be used for purposes such as enabling basic site functionality and user authentication, remembering your preferences and settings, measuring site performance and usage patterns, and supporting security and fraud detection. You can manage or disable cookies through your browser settings; however, certain features of the Services may not function properly if cookies are disabled. By continuing to use the Services with cookies enabled, you consent to our use of cookies as described in this Privacy Policy.
7. Disclosure of personal information
We may disclose your personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy, subject to appropriate contractual and legal safeguards. Typical recipients include: payment processors, banks and financial institutions involved in processing your transactions; identity verification, fraud prevention and risk management service providers; information technology, hosting, security, analytics and customer support providers; professional advisers such as legal, accounting and compliance consultants; regulatory bodies, government agencies and law enforcement authorities where disclosure is required or authorised by law; and entities involved in a merger, acquisition, corporate restructuring or asset transfer relating to Crown Casino, subject to strict confidentiality obligations.
8. Overseas disclosure
Some of the third parties to whom we disclose personal information may be located outside Australia. These recipients may be in jurisdictions where data protection laws differ from those in Australia. Where we transfer personal information overseas, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your information, or that another exemption under the Privacy Act 1988 (Cth) applies. By using the Services, you acknowledge that your personal information may be transferred and stored outside Australia as described in this Privacy Policy.
9. Data security
We implement administrative, technical and physical safeguards designed to protect personal information against unauthorised access, modification, disclosure, misuse, interference and loss. These safeguards may include encryption, access controls, network security measures, secure data centres, regular security assessments and staff training on privacy and information security obligations. While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory and reporting obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements, including those relating to gambling regulation, anti-money laundering and financial record-keeping. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it.
11. Your rights and choices
Subject to applicable law and certain exemptions, you have the right to request access to the personal information we hold about you, to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading, and to manage your marketing preferences. Requests for access or correction can be made using the contact details provided in this Privacy Policy. We may require you to verify your identity before processing such requests and may charge a reasonable fee for providing access where permitted by law. If we refuse your request, we will provide reasons, where legally required, and inform you of available complaint mechanisms.
12. Direct marketing
We may use your contact details to send you direct marketing communications about Crown Casino products, services, promotions or events where you have given your consent or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism included in our messages or by contacting us directly. Opting out of marketing communications will not affect your receipt of essential service-related communications, such as account notifications, transactional messages or legally mandated notices.
13. Third-party websites and services
The Services may contain links to third-party websites, applications or services that are not controlled or operated by Crown Casino. We are not responsible for the privacy practices, security or content of such third parties. We encourage you to review the privacy policies of any third-party services you access through the Services before providing them with your personal information.
14. Children and age restrictions
The Services are intended exclusively for persons who are at least 18 years of age and legally permitted to participate in online gambling in Australia. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that personal information has been collected from a person under 18, we will take reasonable steps to delete such information and, where appropriate, close any related account.
15. Changes to this Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements or the features of the Services. Any updated version will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information. Your continued use of the Services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy.
16. Contact and complaints
If you have any questions, requests or concerns regarding this Privacy Policy or our handling of your personal information, or if you wish to lodge a privacy complaint, you should contact our privacy team using the contact details provided on the Crown Casino website. We will acknowledge and investigate complaints in a timely manner and will endeavour to respond in accordance with our legal obligations. If you are not satisfied with our response, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner or another relevant supervisory authority.