These Terms and Conditions govern the access to and use of the Crown Casino online products and services (the “Services”) provided to users located in Australia. By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and any additional policies referenced herein. If you do not agree with any part of these Terms and Conditions, you must not use the Services.
1. Eligibility and Legal Use
The Services are intended solely for individuals who are at least 18 years of age and who are legally permitted to participate in online casino activities under the laws of Australia and any applicable state or territory. By registering an account, you warrant that you are 18 years of age or older, that you are accessing the Services from a jurisdiction where such use is lawful, and that you are not self-excluded, barred, or otherwise prohibited from gambling with Crown or any other licensed operator in Australia.
You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and directives in your state or territory. Crown Casino does not provide legal advice and makes no representation that the Services are appropriate or available for use in any particular location outside Australia.
2. Account Registration and Security
To access certain features of the Services, you must create a personal account. During registration, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address in Australia, contact details, and any verification documents required under applicable know-your-customer and anti-money laundering legislation. You agree to update your information promptly if it changes.
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must not share your account, password, or verification details with any third party, and you must not allow any other person to use your account. If you suspect any unauthorised use of your account, you must notify Crown Casino immediately and take all reasonable steps to secure your account.
3. Verification and Compliance Checks
Crown Casino may conduct identity, age, source-of-funds, and other verification checks at any time, either at registration or during your use of the Services, in order to comply with Australian laws and regulatory requirements. You agree to provide all documents and information reasonably requested, including but not limited to identification documents, proof of address, and financial information.
Until verification is completed to Crown Casino’s satisfaction, we may restrict, suspend, or block your access to the Services, including deposits, wagers, and withdrawals. If we are unable to verify your details, we may close your account and, subject to legal obligations, return any remaining balance to a payment method used by you, less any applicable fees or adjustments.
4. Deposits, Withdrawals, and Payments
All monetary transactions must be made using payment methods registered in your own name and permitted under Australian law. By initiating a deposit, you confirm that you are the lawful owner of the payment instrument and that the funds deposited are not derived from any unlawful activity. Crown Casino may set and modify minimum and maximum limits for deposits and withdrawals and may apply additional limits for security, regulatory, or responsible gambling reasons.
Withdrawals may be subject to verification checks and processing times, which can vary depending on the payment method and your state or territory. Crown Casino reserves the right to withhold or delay withdrawals where required by law, where fraudulent or suspicious activity is suspected, or where there is a dispute regarding your account or transactions.
5. Use of the Services
You agree to use the Services solely for lawful entertainment purposes and in accordance with these Terms and Conditions. You must not engage in any activity that could be considered fraudulent, collusive, manipulative, or otherwise abusive, including but not limited to using automated tools, bots, or software to gain an unfair advantage, exploiting technical errors, or participating in any form of money laundering or financing of illegal activities.
Crown Casino may monitor gameplay, transactions, and communications on the platform to ensure compliance with these Terms and Conditions, regulatory requirements, and responsible gambling obligations. We may void bets, cancel transactions, or suspend access where we reasonably believe that a breach has occurred or that the integrity of the Services is at risk.
6. Bonuses, Promotions, and Loyalty Programs
From time to time, Crown Casino may offer bonuses, promotions, free spins, or loyalty rewards to eligible users in Australia. Each such offer is subject to specific terms and conditions, including but not limited to eligibility criteria, wagering requirements, time limits, game restrictions, and maximum payout rules. In the event of any conflict between a promotion’s specific terms and these general Terms and Conditions, the specific terms will prevail for that promotion.
Bonuses and promotional benefits are intended for recreational use only and may not be abused or misused. Crown Casino reserves the right to withhold, cancel, or reclaim any bonus or promotional benefit, as well as any winnings derived from such benefits, if we reasonably believe that you have violated the applicable terms, engaged in bonus abuse, or used multiple accounts or false details to gain an unfair advantage.
7. Responsible Gambling and Self-Exclusion
Crown Casino is committed to supporting responsible gambling practices in line with Australian standards and regulatory guidelines. You may set deposit limits, loss limits, or session limits on your account, and you may request temporary or permanent self-exclusion from the Services. Once a self-exclusion is applied, you must not attempt to open new accounts or otherwise circumvent the exclusion.
If you are concerned about your gambling behaviour, you are encouraged to seek assistance from recognised Australian support services and to use the tools and information provided on the Crown Casino website. While Crown Casino takes reasonable steps to promote responsible gambling, you remain solely responsible for your decisions and for managing your gambling activity.
8. Intellectual Property and Content
All content, software, graphics, trademarks, and other materials made available through the Services are owned by Crown Casino or its licensors and are protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial purposes only.
You must not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Services, nor may you use any content for public display, resale, or any purpose not expressly authorised in these Terms and Conditions. Any unauthorised use may result in immediate termination of your account and may give rise to civil or criminal liability.
9. Limitation of Liability
To the maximum extent permitted by Australian law, Crown Casino excludes all warranties, representations, and conditions, whether express or implied, relating to the Services, including but not limited to availability, accuracy, or fitness for a particular purpose. The Services are provided on an “as is” and “as available” basis, and we do not guarantee uninterrupted or error-free operation.
To the extent permitted by law, Crown Casino will not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the Services, including loss of profits, data, or opportunity. Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable Australian consumer protection laws.
10. Suspension, Termination, and Account Closure
Crown Casino may, at its sole discretion and at any time, suspend, restrict, or terminate your access to the Services, close your account, or cancel any transactions if we reasonably believe that you have breached these Terms and Conditions, violated any applicable law, provided false information, or engaged in fraudulent or abusive conduct.
Upon termination of your account, any remaining funds will be handled in accordance with applicable laws and regulatory requirements. You may request closure of your account at any time by contacting customer support, subject to the settlement of any outstanding wagers, disputes, or obligations.
11. Changes to Terms and Conditions
Crown Casino may amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or operational needs. Updated versions will be published on the Crown Casino website with the effective date indicated. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms and Conditions.
You are responsible for reviewing the Terms and Conditions periodically to ensure that you remain informed of any updates that may affect your rights and obligations.
12. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Australia and, where relevant, the laws of the state or territory in which you ordinarily reside. Any dispute arising out of or in connection with these Terms and Conditions or your use of the Services shall be subject to the non-exclusive jurisdiction of the courts of that state or territory, without prejudice to any mandatory dispute resolution mechanisms required by law or regulation.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure by Crown Casino to enforce any right or provision shall not constitute a waiver of such right or provision.
13. Contact Information
If you have any questions, complaints, or requests relating to these Terms and Conditions or the Services, you should contact Crown Casino via the contact details provided on the official website. Communications should include your full name, account details, and a clear description of your query or concern to enable us to address it in a timely and compliant manner.